To maintain the support of Service Engagement stakeholders, it is important to ensure that their reporting requirements are being satisfied throughout the life of the Service Engagement. The Engagement Manager should work with both internal and external stakeholders, to establish their information needs and to define the reporting requirements for the Service Engagement. Any reporting defined within the contract and the Service Level Agreement must be reflected. Any deviation from what has been defined in the contract will be subject to the processes and procedures in the Change Control stream.

The reporting requirements should include the following details:

• who needs to be informed.
• what information will they need.
• when the information is needed.
• how often will they need the information.
• what format it should be presented in.

During the life of the Service Engagement, stakeholder information requirements may change, so it is important to ensure that the reporting specification is commensurate with the requirements, and that it is up-to-date throughout the life of the Service Engagement.